When the Team Doesn’t Trust Leadership (and How to Rebuild)
with Lynn Blake, CVT, CVBL, CCFP (@vetmedmanager)
Guest: Lynn Blake, CVT & Veterinary Hospital Manager
Host: Suzanne Thomas, LVT | Leading Veterinary Teams Podcast
Episode Summary:
What happens when the trust between a veterinary team and its leadership starts to unravel? In this episode, I sit down with Lynn Blake, a credentialed veterinary technician and seasoned hospital manager, to talk about what that looks like — and how to rebuild from the inside out.
We get real about the messy middle of leadership:
How trust gets broken (and why it’s not always obvious)
The role of identity, inclusion, and psychological safety in building a culture where people feel seen
Vulnerability, self-awareness, and how leaders can hold space for accountability and empathy
The impact of communication—what to say when things go wrong, and how to say it without making it worse
Whether you’re a hospital manager, technician, doctor, or anyone in a leadership seat (formal or not), this conversation is for you.
This episode will challenge you to ask:
What kind of leader am I when things get hard — and how do I want my team to feel when they’re around me?
🎧 Listen now and don’t forget to subscribe here and on YouTube for more real talk about veterinary leadership.